Refund policy

Return & Refund Policy

Last updated: October 19, 2026

At Samādhi Collection, our products are made with care and prepared to bring art, style, and individuality into your everyday life. Because many of our products are made to order, we ask customers to review product descriptions, sizing, colors, and specifications carefully before placing an order.

This Return & Refund Policy applies to all products purchased through the Samādhi Collection online store.

1. Made-to-Order Products

Many products offered by Samādhi Collection are made to order after a purchase is placed. As a result, production may begin specifically for your order.

Please review all product details, including dimensions, materials, color options, and sizing information, before completing your purchase.

2. Returns and Exchanges

Due to the made-to-order nature of our products, we accept returns or exchanges only for items that arrive damaged or defective, subject to applicable consumer protection laws.

We do not generally accept returns or exchanges for:

Change of mind after placing an order.
Incorrect size or color selected by the customer.
Personal preferences regarding the product's appearance, material, or feel.
Items that have been used, washed, altered, or damaged after delivery by the customer.

These exclusions do not apply where a return, refund, replacement, or other remedy is required by applicable law.

3. Reporting Damaged or Defective Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery at:

Email: support@samadhiofficial.com

Please include the following information in your message:

Your order number.
A description of the issue.
Photographs or other supporting information, if requested and reasonably available.
Any additional details needed to help us assess the issue.

We review each case individually. We may request additional information to determine the appropriate resolution.

Please contact us before returning any item. Unauthorized returns may delay the resolution of your request.

The 7-day reporting period does not limit any rights or remedies that cannot legally be restricted under applicable law.

4. Refunds and Replacements

If we determine that an item arrived damaged or defective, we will review the circumstances and advise you of the available resolution.

Depending on the nature of the issue and applicable law, the resolution may include:

A replacement item.
A refund to the original payment method.
Another appropriate remedy required by applicable law.

We will communicate the agreed resolution directly with the customer.

If a refund is approved, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

5. Return Shipping

Return shipping arrangements and responsibility for shipping costs will be assessed on a case-by-case basis, taking into account the nature of the issue, the fulfillment arrangements, and applicable law.

If a return is necessary, please wait for instructions from our support team before shipping the item.

Where applicable law requires us to cover return shipping or other costs associated with a defective or nonconforming product, we will comply with those requirements.

6. Order Cancellations and Changes

Because our products may enter production shortly after an order is placed, we do not generally accept order cancellations or changes once an order has been submitted.

Please carefully review your shipping address, selected size, color, product specifications, and order details before completing checkout.

If you notice an error immediately after placing your order, contact us at support@samadhiofficial.com as soon as possible. We cannot guarantee that a change can be made once processing or production has begun.

This policy does not override any cancellation rights that may apply under applicable law.

7. Shipping and Delivery Issues

If your order has not arrived within the expected delivery timeframe, or if tracking indicates a delivery problem, contact us at support@samadhiofficial.com with your order number.

We will review the available tracking and fulfillment information and help determine the appropriate next steps.

8. International Orders

Samādhi Collection serves customers in different countries. Return, refund, cancellation, and consumer protection rules may vary depending on the customer's location.

We will handle requests in accordance with applicable laws and any mandatory consumer rights that apply to the transaction.

Customers are responsible for reviewing product information and any applicable shipping or import charges presented at checkout, subject to applicable law.